Need Advice?

The deafPLUS Adviceline Evaluation Summary Report Is Available

Posted July 13 2022

What Do People Think About The deafPLUS Adviceline Services?

happy man signing okay in BSL

The deafPLUS Adviceline Evaluation Report provides an overview of the impact, value and learning of the deafPLUS Adviceline and web-based information resources, as identified through an independent evaluation of the service completed between January and March 2022.

Who did the evaluation?

The evaluation was commissioned and overseen by deafPLUS, and funded by the National Lottery. It was undertaken by Richard Malfait and Nick Scott Flynn from R.Malfait Consulting Ltd, independent project consultants and evaluators providing services for voluntary and community sector organisations across the UK.

What is the Adviceline?

The Adviceline is funded by the National Lottery under its UK Portfolio programme, and ends on 31 March 2023. The Adviceline is delivered through a partnership model comprising deafPLUS (the lead agency), who provide the service to clients in England and Wales, and by Deaf Action, who assist clients in Northern Ireland and Scotland.

logo of Deaf Action Logo of the National Lottery Community Fund

Who was involved?

The evaluation report summarises the main themes of feedback on the Adviceline and infoHUB as offered by a cross section of 56 stakeholders. These included 31 clients who have used the Adviceline and/or infoHUB, 15 Advisers, managers and Trustees in deafPLUS who helped to develop and deliver the service, and 10 practitioners from external organisations who have referred clients to the Adviceline or engaged with the service. The feedback was obtained in evaluation interviews and online evaluation surveys.

Read the report

The deafPLUS Adviceline Evaluation Summary Report is available on: and it can also be read or downloaded by clicking on the image below:


More from the Blog

Living with Hearing Loss
Posted August 01 2022
Health and Wellbeing
Posted June 23 2022
Posted June 22 2022
deafPLUS needs your continued support

Help us build an inclusive world for deaf people, make a donation online today.

Trinity Centre Key Close Whitechapel London E1 4HG

Tel: 020 7790 8478 | Finance Tel: 020 7790 9227
Terms & Conditions
Privacy Policy

Looking for the advice hub?

Search our extensive knowledge base, talk with an advisor online or book an appointment to visit a local centre.

Visit our infohub here

Looking for help or advice?

Visit our Info Hub! A place where you can get advice in BSL by booking a video call appointment on our Adviceline or access information you need in plain English and BSL videos!