deafPLUS Client Charter
In order to provide our service users with the best possible experience, we have developed a charter which outlines our expectations of and towards one another.
What you can expect from us. We will:
- Provide a tailored service that meets your needs
- Be polite and helpful
- Provide a free, confidential and non-judgmental service
- Listen to what is important to you
- Treat your information sensitively and confidentially
- Respond to you in a timely manner
- Provide a safe, supportive, and inclusive environment
- Communicate with you in a way that meets your needs
- Seek feedback and use complaints to improve our services
What we need from you:
- Be polite and courteous to all staff, volunteers and clients around you
- Provide us with accurate and complete information
- Attend appointments on time or let us know if you cannot make it
- Understand that it is not always possible for us to see/help you immediately. We will try to accommodate emergency appointments and try our best to see you at the next available opportunity. If we cannot do so in a timely manner, we will signpost or refer you to another organisation that can support you