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Independent Living

PA Community Support Service

** Due to Coronavirus, there have been some changes to the YouChoose service.  Please click here for more information. **

What is it?

A one-to-one support service for deaf, hard of hearing and deafblind people. 

deafPLUS and Action Deafness work in partnership to provide Personal Assistants (PA’s), who support and develop service users’ skills to enable them to live independently in the community, to access a variety of services, including our own community activities and to build friendships.  

deafPLUS is part of the YOUchoose consortium, which includes several deaf organisations across the country, who provide one-to-one support to Deaf, deafened, hard of hearing and deaf-blind people. YOUchoose is led by Action Deafness Community, a registered Care Quality Commission provider.   

Click HERE to download the flier.


What does the PA Community Support Service involve?

We can support you to live independently by providing :

  • care at home, e.g. cooking, cleaning
  • communication support, e.g. contacting services
  • help to access activities, e.g. yoga classes

PA Community Support Service is available Monday to Sunday.

How does it work?

Service users can apply for referrals directly. Family or friends, members of the NHS Services, Social Services or anyone else connected to the service users who has their permission to act on their behalf can also apply. A referral is just the first stage. This will start a conversation before any decision is made, by all involved, if support is agreed.  

PA Community Support Service can be paid privately by the client or family, or through direct payment from Council.

Need more information?

If you have any queries about our PA Community Support Service please contact Holly:


Text: 07521 663987  


Your Service, the way you want it 

The PA Community Support Service service is offered at the following deafPLUS locations:

bromley ealing hackney tower hamlets hammersmith and fulham

Equipment for Home & Life

deafPLUS can provide an equipment assessment, fitting and maintenance service for Deaf and hard of hearing people. 

The equipment we supply includes: 

  • TV Loop systems 
  • Alerting devices 
  • Personal listening devices 
  • Textphones (minicoms) 
  • Fax machines 
  • Telephone amplifiers 
  • Flashing and vibrating smoke alarms (at our Bath office only) 
  • Flashing and vibrating smoke alarms (referrals made to London Fire Brigade)
  • Batteries and tubing  
The Equipment for Home & Life service is offered at the following deafPLUS locations:

bromley ealing bath somerset

Looking for help or advice?

Visit our Info Hub! A place where you can get advice in BSL by booking a video call appointment on our Adviceline or access information you need in plain English and BSL videos!