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Information & Advice | deafPLUS

We deliver in-person information, advice and guidance services to meet the needs of our clients.

Information and Advice

We provide one-to-one confidential Information & Advice services including in BSL across England. Our goal is to  help  D/deaf and hard of hearing people develop their independence and wellbeing.

The Information & Advice support we offer includes, but is not limited to: 

  • Benefits
  • Housing
  • Debt
  • Employment
  • Independent living

You can also visit our digital hub to get information in British Sign Language (BSL) video on a wide range of topics. 

The Information and Advice service is offered at the following deafPLUS locations:

hackney tower hamlets bromley ealing birmingham bath merton greenwich lewisham newham

Mobile Advisory Service - Somerset

The Mobile Advisory Service (MAS) is a vehicle that goes out into the community to raise awareness, give equipment demonstrations and provide information on hearing loss issues. The MAS covers Hampshire & Somerset. 

The MAS provides a wide range of information on all aspects of hearing loss including: 

  • general information on sensory loss 
  • information and advice on how to use or adjust a hearing aid 
  • general sensory loss awareness advice 
  • information about lip reading, BSL, low vision services and other relevant classes 
  • information on Deaf, Hard of Hearing and Visual Impairment clubs 
  • information on local hearing and sight services 
  • information about tinnitus, Meniere's, Cochlear implants and other common problems 
  • information and referral to Sensory Services Team, Hearing Therapy and sight services and the Deaf Services Team 
  • information on education services 
  • signposting to other organisations such as Age Concern, Carer Support, CAB etc. 
  • Advice for carers and families

* ​If circumstances arise, which are beyond our control, the venues or timing may change at short notice. Please call 01225 446555 if you have any queries.

Devon & Somerset Fire & Rescue Service is delighted to recently sign a new partnership with Somerset Mobile Advisory Service!  Click here for the press release.

Latest Newsletters:




MAS Dates and Venues - August 2022


Click here for more information.

The Mobile Advisory Service - Somerset service is offered at the following deafPLUS locations:


Looking for help or advice?

Visit our Info Hub! A place where you can get advice in BSL by booking a video call appointment on our Adviceline or access information you need in plain English and BSL videos!