Somerset Mobile Advice Service (MAS) Coordinator

* Please note you must be able to drive to apply for this role

As our MAS Coordinator, you will be travelling to and parking across Somerset, providing a face-to-face service to residents living with hearing loss which will include information and demonstration of equipment, managing enquiries relating to social welfare advice (e.g. welfare benefits) and signposting on to other relevant organisations.

Salary: Circa £12, 200 per annum (actual)
Duration: Fixed-term until end of March 2023. Extensions subject to funding.  

Deadline: 30th May 2022 at 11.59pm
Interview Date: Scheduled for week beginning 6th of June. Interviews will take place face-to-face.

What are we looking for in a Somerset MAS Coordinator? 

Essential
1) Experience in delivering information and advice (not necessarily in charity sector or paid)
2) IAG Level 2 qualification or willingness to work towards one
3) Knowledge of equipment to support people living with hearing loss or willingness to learn, including but not limited to:
- hearing aids (how to maintain, retube, and replace batteries)
- Hearing loops
- Amplified phones
- Adapted doorbell and fire alarms
- Vibrating clocks/alarms
4) Knowledge of the Department for Work & Pensions and Health and Local Authority services in relation to their responsibilities and practices around benefits and housing, and other local services that people living with hearing loss can be signposted to.  
5) Must be able to drive our MAS van 
6) Good written and communication skills
7) Ability to understand and appreciate barriers faced by people living with hearing loss
8) Ability to demonstrate equipment people may be unfamiliar with, strong presentation skills
9) Ability to conduct an advice assessment in a friendly, empathetic and assertive manner
10) Ability to communicate complex information in a clear and concise manner
11) Ability to manage own caseload  - including prioritising issues and meet tight deadlines
12) Ability to identify and resolve problems
13) Understanding of confidentiality, conflict of interest, impartiality, consent and GDPR
14) Awareness of good customer service and how to effectively deal with complaints
15) Ability to build and maintain strong partnerships with local organisations
16) IT skills – experience of using a database to record casenotes, knowledge of MS Word and Outlook, using the internet as an advice resource tool 
17) Experience of collecting statistics and writing short reports or willingness to learn

Benefits to you:
1) Flexible working arrangements
2) Training courses to support your development
3) We are a London Living Wage and Disability Confident employer

To view the full job description and Personal Spec, please click here
To complete the Response Form, please click here

To apply, please send a copy of your CV and completed Response Form to stewart.weston@deafplus.org by 23:59pm on the 30th of May 2022.

We are a Disability Confident employer and will offer a guaranteed interview to any applicant who has a disability and meets the minimum criteria. We particularly welcome applicants with lived experience of deafness. Please let us know when applying if you have a disability so we can consider you for this.